Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Tereno. The terms “we”, “us” and “our” refer to Tereno. Tereno operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Tereno is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 – OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors, materials, or product appearance may differ from how they appear on your screen due to device type, display settings, lighting, or manufacturing variations.
We source products from multiple manufacturers and suppliers. As a result, items may vary slightly in color, finish, packaging, branding, or minor design details from batch to batch or supplier to supplier. These variations do not affect the intended functionality of the product and are not considered defects.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be identical to product images shown online.
All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region, or jurisdiction.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. Tereno reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Tereno confirms acceptance and payment has been processed.
Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests once an order has been accepted or processed.
If we cancel or modify an order, we will attempt to notify you using the contact information provided at checkout.
All purchases are subject to our Refund Policy
You represent and warrant that purchases made through the Services are for personal or household use only and not for resale or export.
SECTION 4 – PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed.
Unless otherwise stated, prices do not include taxes, shipping, handling, customs, or import charges.
We may offer promotions governed by separate terms. In the event of a conflict, promotional terms will control.
You agree to provide accurate and current billing and payment information and authorize us to charge your selected payment method for all applicable fees.
SECTION 5 – SHIPPING AND DELIVERY
We ship orders using a variety of carriers, including Amazon Logistics, FedEx, UPS, and USPS, depending on destination, availability, and fulfillment location.
All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, weather, incorrect address information, or events outside our control.
Once an order has been transferred to the shipping carrier, title and risk of loss pass to you. Tracking information may be provided, but updates are controlled by the carrier and not by Tereno.
SECTION 6 – INTELLECTUAL PROPERTY
All content included in the Services, including text, images, graphics, logos, videos, and design elements, is owned by Tereno or its licensors and protected by applicable intellectual property laws.
You may use the Services for personal, non-commercial use only. Unauthorized use of the Services may violate intellectual property laws.
Tereno and Shopify names, logos, and branding are protected trademarks. All rights not expressly granted are reserved.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools “as is” and “as available” without warranties or endorsement. We are not liable for any issues arising from your use of optional third-party tools.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party sites. Accessing third-party websites is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Tereno is powered by Shopify. All sales are made directly between you and Tereno. Shopify is not responsible for any aspect of transactions conducted through our store.
You expressly release Shopify from any claims related to purchases made through Tereno.
SECTION 10 – PRIVACY POLICY
Personal information collected through the Services is governed by our Privacy Policy [LINK] and Shopify’s Privacy Policy.
SECTION 11 – FEEDBACK
By submitting feedback, you grant us a perpetual, royalty-free license to use it for any purpose. We are under no obligation to compensate or respond to feedback.
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
We reserve the right to correct errors or inaccuracies at any time without prior notice.
Product availability, fulfillment source, shipping carrier, and supplier may change without notice.
SECTION 13 – PROHIBITED USES
You agree not to misuse the Services for unlawful, abusive, fraudulent, or harmful purposes. We may terminate access for violations.
SECTION 14 – TERMINATION
We may terminate access to the Services at any time without notice. Obligations incurred prior to termination remain enforceable.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and products are provided “as is” and “as available” without warranties of any kind to the fullest extent permitted by law.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Tereno and its partners shall not be liable for any indirect, incidental, or consequential damages arising from use of the Services or products.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Tereno and Shopify from claims arising from your violation of these Terms or applicable law.
SECTION 18 – SEVERABILITY
If any provision is found unenforceable, the remaining provisions remain in effect.
SECTION 19 – WAIVER; ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Tereno and supersede prior agreements.
SECTION 20 – ASSIGNMENT
You may not assign these Terms without our consent. We may assign our rights freely.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of the jurisdiction where Tereno is headquartered.
SECTION 22 – HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 23 – CHANGES TO TERMS OF SERVICE
We may update these Terms at any time. Continued use of the Services constitutes acceptance of changes.
SECTION 24 – CONTACT INFORMATION
Questions about these Terms should be sent to: